Returns

Returns Policy

 

If for any reason you are not satisfied with the merchandise, please request a return for your item(s) within 60 days of purchase. Returns on purchases made within 30 days, will receive a full merchandise refund. Returns between 31-60 days will be charged a 20% restocking fee. After 60 days, returns are no longer accepted. Please note shipping charges are not refundable.

 

All tags and tickets should still be attached to the garment(s) and the garment(s)/item(s) must be in new, unworn, unlaundered and in a resalable condition for a prompt refund or exchange.

 

If you would like to exchange the merchandise or if you have questions about this return process please contact us by calling 877.761.8073 (Monday-Friday 8:30 am to 4:00 pm Pacific Time) or send an email to customerservice@partsunknown.com. 

 

If approved, please allow 3-5 days after receipt for your refund or exchange to be processed. We will send a return or exchange notification email for your records. Shipping and Handling fees are not refundable. Merchandise exchanges will be shipped to you with no additional shipping fee via UPS or USPS ground services. (Only apply to addresses within the Continental United States.)

 

Occasionally, merchandise can be damaged while in shipment. Though we make every attempt to package all fragile items in a manner to avoid damage, sometimes there is some possibility of damage occurring. Please contact us immediately at 877.761.8073 if you open your package and discover a damaged product within. Please include a copy of your Return Shipping Receipt with your damaged merchandise for a full refund. Failure to notify us within one week of receipt of your package may result in your claim being denied.

 

Occasionally, merchandise does not wear as anticipated. If you are unsatisfied with the wear of your merchandise, you may return it to us for evaluation. Please email customerservice@partsunknown.com or call us at 877.761.8073 during our customer service hours to arrange for merchandise inspection. (Monday-Friday 8:30am to 4:00pm Pacific Time)

 

Footwear manufacturers do not guarantee sole wear and may require Parts Unknown to send the footwear back for factory inspection prior to authorizing a replacement pair. Your return shipping will be refunded to you if the merchandise is deemed a manufacturer defect and replaced by Parts Unknown.

 

Please note that all Sale Items may be returned for exchange only. No refunds accepted.